Answer the key questions: how effectively are staff executing the sales process, how effectively are my managers coaching, what is the impact on sales performance?

Founded in 1983, Informa Research Services is the premier provider of competitive intelligence, mystery shopping, and compliance testing services to the financial industry. Informa gathers accurate and timely product research and delivers powerful market information, insightful analysis, and targeted recommendations. Informa conducts mystery shop programs to address employee sales/service, compliance, fair treatment, member satisfaction, closed account, member retention, and competitive performance issues. Informa serves more than 6,500 clients including all of the nation's top 100 financial institutions. Informa is an exclusive CUNA Strategic Services strategic alliance provider for competitive intelligence research and mystery shopping services.