Informa Research Services is the premier provider of competitive intelligence, member satisfaction research, and mystery shopping services to the financial industry. Informa gathers accurate and timely product research and delivers powerful market information, insightful analysis, and targeted recommendations. Informa conducts mystery shop programs to address employee sales/service, compliance, fair treatment, member satisfaction, closed account, member retention, and competitive performance issues. Informa serves more than 6,500 clients including all of the nation's top 100 financial institutions.